Customer Testimonials

I had been casually checking Carfax for a while looking for a good offer and a couple weeks ago I first saw my Elantra listed. I shopped around a little wanting to make sure I wasn't being too rash in my decision, but ultimately the deal seemed too great to let slip up. Having that low of mileage in that rare of a color in a recent year's model is unbeatable. I called in mid afternoon on a Tuesday and immediately got connected to Mike, who made the whole process come together as smoothly as it did. Within ... Read More

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DealerRater - Nov 14, 2026

I had been casually checking Carfax for a while looking for a good offer and a couple weeks ago I first saw my Elantra listed. I shopped around a little wanting to make sure I wasn't being too rash in my decision, but ultimately the deal seemed too great to let slip up. Having that low of mileage in that rare of a color in a recent year's model is unbeatable. I called in mid afternoon on a Tuesday and immediately got connected to Mike, who made the whole process come together as smoothly as it did. Within a couple hours he had me in a test drive, questions answered, and ready to sign for my very first vehicle. That wasn't from pressure; both my father and I felt good knowing we really were getting a great deal for something fun with plenty of warranties and protections, so I know whatever happens I can get my situation handled by the passionate staff at that family owned location. Mike was due to clock out at 5, but was willing to stay just for me to handle my drive and signing. Even when I was shifted over to the services department for further payment adjustments, he stuck around the whole time making sure I felt good and that I knew the plan for insurance and pick up. He also went above and beyond to check my financing options and get baseline insurance quote for me before I contacted my personal agent to get that policy set. He was even willing to come in during his day off if I wanted to finalize my signings the next day, but it worked out that I came in first thing Thursday where he was already there to greet me and wrap up the last of the process and send me on my way. From start to finish, he provided a great service and I would have no hesitation sending friends or family to talk with him over a new signing.

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I had Nick as my car salesman. Amazing person, so kind hearted and not pushy at all. Not giving the whole “sellers pitch”. Knew everything about the car and was very funny too. Webb Hyundai is definitely the place to get your car.

Great people to do business with. Laurie and Mike were very attentive to my needs and worked very hard to make sure I ended up with a car that I love within my budget.

Exceptional service and professionalism. Helped me through the process with ease.

We haven't had a car payment in 11 years, and Gram made getting a vehicle so smooth, We had are grand babies with us and he never flinched he was very kind to them and even helped by playing with them. Gram helped us out tremendously and we would definitely go see him again,

I had a fantastic experience at Webb! From start to finish, the entire process was smooth, easy, and stress-free. A huge thank you to James for going above and beyond to make sure everything went perfectly. He was professional, knowledgeable, friendly, and genuinely cared about making the experience a great one. James took the time to answer all my questions, never made me feel pressured, and made the whole car-buying process enjoyable. It’s refreshing to work with someone who truly values customer service. If you’re looking for a vehicle, I highly recommend Webb, and definitely ask for James! ... Read More

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Google - Nov 13, 2026

I had a fantastic experience at Webb! From start to finish, the entire process was smooth, easy, and stress-free. A huge thank you to James for going above and beyond to make sure everything went perfectly. He was professional, knowledgeable, friendly, and genuinely cared about making the experience a great one. James took the time to answer all my questions, never made me feel pressured, and made the whole car-buying process enjoyable. It’s refreshing to work with someone who truly values customer service. If you’re looking for a vehicle, I highly recommend Webb, and definitely ask for James! You won’t be disappointed!

Justin was my salesman, His hospitality was Excellent!!! He took the time out to explain everything, and was very patient. My experience was a good one.

I was not pleased. I called Friday for a oil change and I was having some other issues with my truck. The man said bring it in Saturday but they won't be able to do same day. They'll look at the other issues Monday. Which was ok. I dropped it off Saturday morning and they told me I had no appointment. And they act like they didn't want to take my truck. I pleaded with them that I was telling the truth. Then the lady finally found it in the system but it only said oil change. ... Read More

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Google - Nov 13, 2026

I was not pleased. I called Friday for a oil change and I was having some other issues with my truck. The man said bring it in Saturday but they won't be able to do same day. They'll look at the other issues Monday. Which was ok. I dropped it off Saturday morning and they told me I had no appointment. And they act like they didn't want to take my truck. I pleaded with them that I was telling the truth. Then the lady finally found it in the system but it only said oil change. So now I had to go over my issues again. Then I asked her to check on some clamps for my cab cover and check on a jack kit. Wednesday comes and I hear nothing from you. I had to keep calling. There's more but I was disappointed. I picked my truck up Friday the lady never checked on the parts and they explained nothing about my bill. The cashier told me that wasn't his job he just collected money

Great dealership and service! I was greeted professionally, had my G90 serviced in a very timely manner.

Hyundai earned our business with superior customer service and knowledgeable staff. We were able to browse various models in a pressure-free environment and were treated with respect. Communication was clear, our many questions were answered, and we felt as though we got a quality vehicle at a good price. Thanks for a great buying experience beginning to end!

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Sergio is one of the best salesman i have ever d3alt with honest and fast great place and very helpful highly recommend see Sergio

Nas was awesome! Very helpful, great service

Decent this visit.

Nas and Dexter are awesome. They help me alot with gett a new used car.

Genesis of Schererville/Merrillvile is excellent to purchase a car from. The sale team and finance was easy to work with.

Very professional..and accommodating. Awesome staff.

Nas was awesome! Very helpful, great service! Gave me a really really great deal! Cheers!

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Alex was amazing! He was so patient and understanding. He worked so hard to get me in the car insurance wanted. 100% would do it again.

Not kept up to date on what’s going on with Vehicle. Sat around all day waiting on call, only to find out car has been done for hrs.

Nas and Dexter are awesome. They help me alot with gett a new used car.

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Relatively painless from start to finish. Found a good listing off of CarFax, texted the AI agent after hours, then got connected with real staff during the workday. People were friendly, informed, and down to Earth. Staff went above and beyond staying several hours last their shift end to make sure I got a test drive and could sign during a time I was available. I like all the services and amenities they were able to squeeze into my payment and work with me in trying to get my payment at the best rate possible. There was a couple inefficiencies ... Read More

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Google - Nov 12, 2026

Relatively painless from start to finish. Found a good listing off of CarFax, texted the AI agent after hours, then got connected with real staff during the workday. People were friendly, informed, and down to Earth. Staff went above and beyond staying several hours last their shift end to make sure I got a test drive and could sign during a time I was available. I like all the services and amenities they were able to squeeze into my payment and work with me in trying to get my payment at the best rate possible. There was a couple inefficiencies or undisclosed markings, but overall I can't say I didn't get a fantastic deal. Fantastic experience and I have no issue recommending talking to this dealership if they have the model you need.

Gorge it’s amazing person 100 recommend

Excellent Service Department. Exceptional Service from all!from the porter who gave me a ride home to the Service Manager, Jim DeVault. They all took great care of my vehicle and me! I would highly recommend this dealership.

Ben is a true professional. Best service, best facilities, unique way to watch the service bay. I can’t say enough good things. They’re great.

Complete rip off trying to charge over 4 grand for taillight replacement. Getting it fixed for under 900 keep trying to rip people off

had a good experience with jalen williams and nas, both were super cool . def would recommend both if u don’t want to feel pressure, they are very thorough in explaining everything u sign. Nas is very helpful and insightful in every step of the process. I would say i had a great experience with both of them and wouldn’t pick anyone else.

Excellent customer service!

Great customer service!

Love Webb Chevys Service Department. Devin & Mogan are my FAVORITES. Always eager and on board for helping the customer. I've bought 6 cars from this dealer and I will continue to be a loyal customer. Sales Department to list a few Will and Mike always a big help with just questions or selling me a car. Always get 5 STAR SERVICE at Webb Chevy in Plainfield.

The crew are always very nice to work with!

The dealership is beautiful. The team is professional, responsive and friendly. The serivce is excellent. Webb Genesis exactly what I though a luxury auto dealership should be.

All went well with my service appointment!

Timothy H. is great and made the purchase of my vehicle effortless. Couldn't be happier.

Great customer service.

Zach did an awesome job working with me to close the deal.

Naz was friendly, fair, and looked for our customer needs. Thank you Naz!

Very professional service, staff was very pleasant and comfortable to converse with!!!! Hands down, “Eric” & “Ben” are the BEST and keepers!!!!! Although prices are kinda of extreme but I will return for other services absolutely!!!!!! 💯

spent nearly 2 hours there. got oil change and tire rotation plus the rear camera recall. Almost 90 minutes was waiting on the recall job that was never done for some mysterious reason. Now they want me to come back but are insisting on a diagnostic which is their way of milking me for more money. no thanks

​We had an amazing experience buying our Chevy Equinox, all thanks to Brian S.! From the start, Brian listened closely to everything we were looking for and worked within our exact budget and plan to find us the perfect vehicle. ​While the finance stage could have done a better job explaining details and numbers, Brian’s exceptional customer service completely stole the show and made the overall experience fantastic! ​If you’re stopping by to shop for a vehicle, do yourself a favor and sit down with Brian S. he will take great care of you. Thank you so much, ... Read More

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Google - Nov 10, 2026

​We had an amazing experience buying our Chevy Equinox, all thanks to Brian S.! From the start, Brian listened closely to everything we were looking for and worked within our exact budget and plan to find us the perfect vehicle. ​While the finance stage could have done a better job explaining details and numbers, Brian’s exceptional customer service completely stole the show and made the overall experience fantastic! ​If you’re stopping by to shop for a vehicle, do yourself a favor and sit down with Brian S. he will take great care of you. Thank you so much, Brian!

Steve Garcia - fantastic!!!!

It was my first service and they were able to get me in even a tad earlier than my scheduled appt. They were so much quicker than any other dealer I’d ever been too! The service writer answered the few questions I had when I arrived and was so personable.

Everyone was very nice.

Dnt by any cars from them they will selll u a lemon there services sucks they also be talk crazy to you I repeat Dnt buy any cars from here they dnt check them at all jst bought a car now it has electrical problems not even a month then talking about trying to trade me out of it so I could have bigger note companies n business like this one u should not do business with take your hard money some where else who appreciate ur service they sell garbage cars watch if u buy u will be right ... Read More

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Google - Nov 10, 2026

Dnt by any cars from them they will selll u a lemon there services sucks they also be talk crazy to you I repeat Dnt buy any cars from here they dnt check them at all jst bought a car now it has electrical problems not even a month then talking about trying to trade me out of it so I could have bigger note companies n business like this one u should not do business with take your hard money some where else who appreciate ur service they sell garbage cars watch if u buy u will be right back there telling them something is wrong wit yo car i hate this dealership I expected professionalism and help getting the problem fixed these ppl dnt care about you or shyt you going work dnt buy any cars car from here there selling trash vehicles

Jonathan J . was amazing

The absolute incompetence is mind boggling. My daughter’s vehicle was towed in by me 3 1/2 weeks ago. It took 4 days for them to get back to me and they didn’t get the vehicle looked at until 6days after my scheduled appointment. Trying to get ahold of someone in the service department is ridiculous. Sales picks up after the first ring. Then transfers to service and I am then sent to voicemail 99% of the time. The faulty manufacturing of the engine on the 2014 Tucson and the apparent lack of customer support is the reason my daughter has been without a ... Read More

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Google - Nov 10, 2026

The absolute incompetence is mind boggling. My daughter’s vehicle was towed in by me 3 1/2 weeks ago. It took 4 days for them to get back to me and they didn’t get the vehicle looked at until 6days after my scheduled appointment. Trying to get ahold of someone in the service department is ridiculous. Sales picks up after the first ring. Then transfers to service and I am then sent to voicemail 99% of the time. The faulty manufacturing of the engine on the 2014 Tucson and the apparent lack of customer support is the reason my daughter has been without a vehicle going on a month. This is not the first Hyundai my family has owned that we have had issues with. Same faulty engine on my other daughter’s vehicle was swapped and took over a month. Then when we picked it up on the way home from the dealership one of the brand new coolant hoses came off the brand new motor and caused the vehicle to overheat and strand her on the side of the road. Needless to say. I do NOT recommend.

FOR CUSTOMER SERVICE THEY DESERVE A 0!!! HOW DO YOU REJECT A CUSTOMER BECAUSE SHE IS JUST LOOKING TO TEST DRIVE 2 MODELS!! AND YOU HAVE THE AUDACITY TO TELL THEM "WHEN YOU MAKE UP YOUR MIND COME BACK TO SEE US" HOW CAN SOMEONE CHOOSE THE HYUNDAI BRAND IF THE DEALERSHIP IS DENYING TEST DRIVES!! THAT'S A BAD BUSINESS PRACTICE. I UNDERSTAND ITS A SATURDAY BUT IF A CUSTOMER COMES IN AT 4:45PM THAT IS PLENTY OF TIME TO SEE VEHICLES AND TEST DRIVE!! YET THIS HAPPENED!!! TO MAKE MATTERS WORSE I CALLED THE DEALERSHIP TO COMPLAIN AND ... Read More

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Google - Nov 7, 2026

FOR CUSTOMER SERVICE THEY DESERVE A 0!!! HOW DO YOU REJECT A CUSTOMER BECAUSE SHE IS JUST LOOKING TO TEST DRIVE 2 MODELS!! AND YOU HAVE THE AUDACITY TO TELL THEM "WHEN YOU MAKE UP YOUR MIND COME BACK TO SEE US" HOW CAN SOMEONE CHOOSE THE HYUNDAI BRAND IF THE DEALERSHIP IS DENYING TEST DRIVES!! THAT'S A BAD BUSINESS PRACTICE. I UNDERSTAND ITS A SATURDAY BUT IF A CUSTOMER COMES IN AT 4:45PM THAT IS PLENTY OF TIME TO SEE VEHICLES AND TEST DRIVE!! YET THIS HAPPENED!!! TO MAKE MATTERS WORSE I CALLED THE DEALERSHIP TO COMPLAIN AND SPOKE TO A FINANCE MANAGER NAMED NATHAN AND SAID THAT'S NOT HOW WE DO THINGS AND PUT ME ON HOLD TO REACH A SALES MANAGER FOR A FEW MINUTES I EVENTUALLY HUNG UP AND STILL HAVE NOT RECEIVED A CALL FROM NO ONE!! 11/7/26 20 MINUTES BEFORE CLOSING. UPDATE ON MONDAY 11/9/26 I STILL HAVE NOT RECEIVED A PHONE CALL FROM THE DEALERSHIP AND THE VEHICLE WE ARE INTERESTED IN SHOWS IN STOCK AT HYUNDAI USA AFTER FILLING A COMPLAINTABOUT OUREXPERIENCE. SALESMAN TOLD US IT SOLD! THE DEALERSHIP ALSO HAS 2027 MODELS IN THE COLORS WE ARE INTERESTED IN. SHAME ON THE DEALERSHIP FOR NOT ASSUMING ALL SALES! MY SISTER GOT OUT OF WORK EARLY IN HER WORK CLOTHES AND WONDER IF THEY JUDGED A BOOK BY ITS COVER??? SHE OWNS A HYUNDAI AND HER CAR WAS TOTALED AND NEEDS TO BUY A VEHICLE!! IF THIS DEALERSHIP ACTUALLY CARED TO SELL A VEHICLE THEY WOULD HAVE KNOWN THAT BY ASKING HER QUESTIONS. YOU FLAT OUT JUST TOLD HER TO COME BACK TO TEST DRIVE ONCE SHE MAKES UP HER MIND ON WHAT SHE WANTS TO BUY. DO YOU NOT THINK THAT A PERSON IS NOT READY TO BUY WHEN THEY WANT A CERTAIN MODEL, TRIM, AND COLOR? I WOULD SAY THAT IS SOMEONE THAT IS LOOKING TO BUY. 10 STEPS OF SELLING???!!! EPIC FAIL ON THE WEBB DEALERSHIP!!! 2:18 pm update spoke to Chris Sales manager and said he would call me in 15 minutes and has not called me back. This was at 1:28pm and called back they put my call to sales voice-mail!! Called a second time and Nathan answered transfered me Chris and my call was sent to voice-mail!!! Is this how you treat a customer??? Your salesman called us and told us we can get the car you are interested in.

Good friendly professional finance manager thank you Nas he works with you he’s knowledgeable and has good customer service

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Had a great experience, very friendly and professional and I highly recommend Nas he was the best person I dealt with in the dealership

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Super friendly, great customer service was able to help us out with our purchase thank you.

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Nas is a great guy was able to help us and answered all our questions ,Great customer Service, great help.Tim was great.

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Nas was one of the best finance managers I have came across very helpful he was awesome

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Left my truck to get a diagnostic. They had the truck all day. Guys completely split my frame. And then call me back saying they can’t get the truck up to diagnose it. My truck was at an exhaust shop and it wasn’t a problem for them cause my frame wasn’t split like this man. It wasn’t until I got back home that I saw the damage. Say what you want but I got before and after picture cause I was working on my catalytic the week before.

I had a superior experience with Nas the financial advisor he explained everything so well about my manufacturer warranty and the options for my car and the difference too which was important thank you so much to Nas for being excellent and for his service

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My husband have a chevy cruise 2016( one of the worst) arter one year he change the water pomp twice he always take the car to the dealer , every year he have to fix something mayor , this year the car was leaking oil he fix a lot stuff and spend 4000 the oil leak continue he took it to the dealer and he have to pay another diagnosis and they put dye for another $250 ( to find the leak) finale they told him that he need a new engine . I went to a real mechanic and he told us the car was leaking ... Read More

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Google - Nov 5, 2026

My husband have a chevy cruise 2016( one of the worst) arter one year he change the water pomp twice he always take the car to the dealer , every year he have to fix something mayor , this year the car was leaking oil he fix a lot stuff and spend 4000 the oil leak continue he took it to the dealer and he have to pay another diagnosis and they put dye for another $250 ( to find the leak) finale they told him that he need a new engine . I went to a real mechanic and he told us the car was leaking from the turbo . We always tough the dealer know more. They don’t want fix your car they want sell another piece of junk .. we decide keep the car after spending 4000 . No more Chevy again thank good he bought a Subaru. Be careful when you buy a car and have a second opinion before take your car to the Chevy dealer it’s not always the best

Took my vehicle there for an oil change. Received a text message with a link to a video inspection and recommended services, one of the recommended services was a tire rotation for $14.99, but the total didn’t add up, asked the service advisor and he said the price on the link was wrong and that it was $39.99 instead, I was not offered to get it for the $14.99 he basically said it was wrong and that’s it, I mentioned you guys need to get it together and he agreed but never offered to honor the pricing he just let me ... Read More

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Google - Nov 4, 2026

Took my vehicle there for an oil change. Received a text message with a link to a video inspection and recommended services, one of the recommended services was a tire rotation for $14.99, but the total didn’t add up, asked the service advisor and he said the price on the link was wrong and that it was $39.99 instead, I was not offered to get it for the $14.99 he basically said it was wrong and that’s it, I mentioned you guys need to get it together and he agreed but never offered to honor the pricing he just let me decline it and that’s it

I had an amazing experience at Webb Chevy! Nas truly went above and beyond to make sure I walked away with the best deal possible. Nas fought to get my APR lowered, which made a huge difference! And gave me additional discounts to make sure I drove away with a FULLY COVERED VEHICLE. What I appreciated most was that Nas genuinely seemed to care about helping me get a deal that made financial sense instead of just making a sale. Their dedication, professionalism, and willingness to go the extra mile did not go unnoticed.

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Good friend of mine helped me out super great good deal of the year for me thanks dexter

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Although they fixed my car they lack some professionalism. The text number nobody responds to. I call and no one answers the phone. Just trying to get an update on the progress of my vehicle. I typically go to Phillips Chevy in Frankfort and I’ll continue to do so after this experience.

Dexter and Nas the finance manger are Certified Car Sales Specialists. Customer Service Is Graded At, they explained everything to me. I wasn’t just signing my life away, very Professional and I Will Refer My Family and Friends. If you are looking for a Vehicle, GO SEE THEM!!!

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Nas Zaidan the finance manager was amazing such a humble and polite. He really helped me with the understanding of my coverage of my vechile. He helped with the interest rate and the coverage on my new Chevy Tahoe 2023. This was my dream truck.

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I guess the job was done ok. The prices are sky high. Will not go there because of that. Plus there were employees just standing around with their hands i. Their pockets chatting. I dont like to have to pay for their paychech.

No Pressure- Laid back- Chill environment Juan was very patient with my million questions. Chris got me in the door with his understanding about my anxiety with previous experience at dealerships. Rob explained the financing and warranty situation. Steve was very sweet to making me feel at ease driving away in a vehicle with so much electronics.

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5/5 Stars – Highly Recommend Dexter Stewart! Working with Dexter Stewart was an absolute pleasure! He is a wonderful salesperson who went above and beyond from start to finish to help me close the deal. His customer service is top-notch—he was patient, attentive, and made sure I was completely taken care of throughout the entire process. If you're looking for someone who genuinely cares about getting you the best experience possible, go see Dexter!

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Thank you Nas and the Chevy family for being so patient with me! I was beat out of a lot of money over the years with this other dealership and WEB CHEVY is now my new home thanks to NAS and Tim!

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Excellent services I will write him 10 stars for his services thankful for him working with me

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Made an appointment ahead of time. Arrived before time and still took 2 hours for an oil change

IF YOU BOUGHT YOUR CAR AND EXTENDED WARRANTY ELSEWHERE, DO NOT TAKE IT TO THIS PLACE FOR SERVICE. THEY WILL NOT CALL YOUR WARRANTY AND WILL HOLD YOUR CAR HOSTAGE INSTEAD. I will never be back to any Webb Chevy location, they are liars and deceivers. They charged me $868 in labor for a 15min bandaid solution for the codes on my car. The service that was done on my vehicle was “Wiring: clean and lube all bulk connectors, pscm, ebcm, ecm,” basically, they sprayed an aerosol cleaner on the wires near the battery. The price they charged me was $868. I ... Read More

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Google - Oct 29, 2026

IF YOU BOUGHT YOUR CAR AND EXTENDED WARRANTY ELSEWHERE, DO NOT TAKE IT TO THIS PLACE FOR SERVICE. THEY WILL NOT CALL YOUR WARRANTY AND WILL HOLD YOUR CAR HOSTAGE INSTEAD. I will never be back to any Webb Chevy location, they are liars and deceivers. They charged me $868 in labor for a 15min bandaid solution for the codes on my car. The service that was done on my vehicle was “Wiring: clean and lube all bulk connectors, pscm, ebcm, ecm,” basically, they sprayed an aerosol cleaner on the wires near the battery. The price they charged me was $868. I was under the impression that the warranty would cover it so I agreed to the service. Not only did they never call the warranty, they never called me to retrieve my vehicle. Then when I surprised them with the fact that the warranty company said they never received a call from Webb Chevy, I was told that a call wasn’t needed because no part had failed, so there was no need to use the warranty (the claim would have been declined anyways). My service advisor, Anibal Arroyo, provided me with a courtesy shuttle home under the impression that they would contact my warranty provider the following day. Anibal proceed to dodge my calls for an entire business day. When I returned the dealership on day 3, a blue-eyed man who announced himself as JimmyJordan, the manager over the service department, also offered me a shuttle home after I detailed my previous distasteful interaction with Anibal. When I declined to let my car sit another day for no reason —because they aren’t going to call the warranty or do replace anything, — Jimmy lied to my face saying that my 3yo car (which has no history of water damage) had corrosion/rust near the battery, this was untrue because I had my battery tested elsewhere prior to coming here PLUS IT WAS THE OPPOSITE OF WHAT ANIBAL TOLD ME TWO DAYS BEFORE. When I asked why the parts were cleaned/lubed instead of replaced if they were corroded, Jimmy yelled in my face that I agreed to the service that was done and my car will not be released to me until I pay. He then walked off. (There is no one name Jimmy listed as a Service Dept manager on the employee list of any Web Chevy location that I have searched). I am purely disgusted with the customer service in this place and they give Chevy dealerships a bad name. The world would be a better place if this location closed down.

Just dont go here bruh

If I could give 0/5 stars I would. I brought my 2015 Hyundai Sonata 2.0T to Webb Hyundai for a Check Engine Light and sluggish acceleration, which they diagnosed as a failed turbocharger and boost pressure sensor. Even though my Assurant MaxCare warranty covered the entire job at genuine Hyundai factory MSRP and book labor—paying Webb Hyundai directly—the dealership padded the bill by adding 30%–89% parts markups above factory MSRP. They refused to work with me on these inflated markups, forcing me to pay out of pocket just to get my keys back, and after keeping my car for nearly three ... Read More

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Google - Oct 28, 2026

If I could give 0/5 stars I would. I brought my 2015 Hyundai Sonata 2.0T to Webb Hyundai for a Check Engine Light and sluggish acceleration, which they diagnosed as a failed turbocharger and boost pressure sensor. Even though my Assurant MaxCare warranty covered the entire job at genuine Hyundai factory MSRP and book labor—paying Webb Hyundai directly—the dealership padded the bill by adding 30%–89% parts markups above factory MSRP. They refused to work with me on these inflated markups, forcing me to pay out of pocket just to get my keys back, and after keeping my car for nearly three weeks, it is still having the exact same problems they claimed they fixed. Webb Hyundai permanently lost a good, loyal customer by choosing price-gouging over integrity and returning my car unfixed.

Very unhappy with entire experience !! Car brought in for sunroof not working and very musty odor in car that started once the roof stopped working. Samantha, service advisor initially called me at 6am to discuss the car issues which was way too early to be calling a customer. Samantha called me several times getting in way too much technical detail about what the mechanics were trying to do. I did not have that much time to sit and listen to her ramble. Charged $200 for a leak water test !! The sunroof should have been repaired and then see if that fixed ... Read More

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Google - Oct 28, 2026

Very unhappy with entire experience !! Car brought in for sunroof not working and very musty odor in car that started once the roof stopped working. Samantha, service advisor initially called me at 6am to discuss the car issues which was way too early to be calling a customer. Samantha called me several times getting in way too much technical detail about what the mechanics were trying to do. I did not have that much time to sit and listen to her ramble. Charged $200 for a leak water test !! The sunroof should have been repaired and then see if that fixed the issue. Mechanics didn't even bother to move a small pile of books/important papers on my backseat floor which were then wet/damaged from the water test !! Very unhappy with this entire experience. Instead of all of the rambling from Samantha, she should've simply suggested to fix the sunroof and see if that takes care of the odor problem without charging me $200 to dump water into my car!! Very unhappy !!

While my service advisor was NOT in communication with me AT ALL during the process I had to call late I the day on 10/26 only to find out my vehicle was ready for pick up and the repairs were completed. The young man I spoke to when I called couldn't have been sweeter and very apologetic for the issue. It was snot his fault. I work in the customer service industry and when I tell someone I will get back to you by the end of the business day which is what she told me on Friday the 23 and ... Read More

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Google - Oct 27, 2026

While my service advisor was NOT in communication with me AT ALL during the process I had to call late I the day on 10/26 only to find out my vehicle was ready for pick up and the repairs were completed. The young man I spoke to when I called couldn't have been sweeter and very apologetic for the issue. It was snot his fault. I work in the customer service industry and when I tell someone I will get back to you by the end of the business day which is what she told me on Friday the 23 and I got crickets. I feel discussion regarding this matter needs to happen as I hesitate to bring my vehicle there next time.

I scheduled my very first oil change on a 2026 Trax at 12:30. My vehicle was not completed until 2:50! There’s no reason why a first time oil change should’ve taken that long. Unacceptable in my opinion.

horrible service, i had a 11:30 appointment for an oil change and 2 hrs later my vehicle is still in the lot not even been brought in

Andrew was amazing. He made sure I had a car and a decent car note. He was very helpful and I am thankful that I went to this place.

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Been doing business with Web Chevy for a long time in Plainfield trading in a car they offered me 9004 turned around and sold it for 19,000 then I went back to trade in another car. They lowball me offer me 5500 for my truck that I just recently purchased a couple years back for 16,000, I have bought over eight cars from this dealership. They are all about making their money but really not giving you a good deal Talking about you are part of the web Chevy family.

I had a great experience purchasing our family vehicle. Everyone was amazing including our finance manager Nas Zaidan. I would recommend to anyone interested in purchasing a vehicle.

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If you’re from out of town, I would STRONGLY avoid Genesis of Schererville. They themselves admitted they don’t have their act together and did nothing to remedy the massive failure on their part. On Tuesday, I reached out to the dealership with strong interest in a Green CPO GV60 and soon after it was held for me with a Friday appointment. Throughout the week, I told them I would be coming from 275 miles (4 hours) away and intended to purchase and drive back the vehicle on the same day. The day before, I asked for the final out-the-door price ... Read More

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Google - Oct 24, 2026

If you’re from out of town, I would STRONGLY avoid Genesis of Schererville. They themselves admitted they don’t have their act together and did nothing to remedy the massive failure on their part. On Tuesday, I reached out to the dealership with strong interest in a Green CPO GV60 and soon after it was held for me with a Friday appointment. Throughout the week, I told them I would be coming from 275 miles (4 hours) away and intended to purchase and drive back the vehicle on the same day. The day before, I asked for the final out-the-door price so I could get a cashier's check and was repeatedly told that the request was forwarded to a manager and would be answered soon. (It wasn’t and I ended up guesstimating). Morning of, I even texted when we left and got positive confirmation. So imagine my disappointment and incredulity when I received a call while sitting in the dealership parking lot and minutes before my appointment that the car was sent away to get a scratch fixed and not available to test drive. For that long drive, all I received was a meek apology and an offer to view a completely different vehicle which was not the color or trim I wanted. We went inside and demanded to see the green GV60, which the salesperson eventually went to pick up. I test drove it and loved the car but the car wasn’t even available to be driven off the lot that day. The best they could do is drive the car to me later in the week. When it came to negotiating I demanded the car be flatbed shipped at the very least, as I did not want to pay for a stranger to add miles and wear to a freshly serviced vehicle, but their offers came nowhere close. They leaned heavily towards upselling $3000 in coat protection and brake packages which I expressed firm disinterest in as a serious buyer with a cashiers check. On their second offer, they only offered half the price of the flatbed shipping and I walked out. Every apology came with a pathetic excuse (“I was off yesterday”, “we have a new used car manager”, etc.). Having a car ready for an appointment and being honest on where a car is in the process is not difficult so if this dealership can’t handle that there’s no reason to trust them with a purchase and shipping. If you’re thinking Genesis, I would try any other dealership first.

Staff was great but techs were unable to solve the problem. Left vehicle at dealership with full tank of gas for 10 days. Requested that they drive car more than 5 to 10 miles in order to identify abnormal sound. Said they couldn't hear anything but when I picked up car tank was still completely full. If the vehicle was driven it wasn't very far. Guess I will try Merrillville Hyundai

Nas was patient with me and pleasant he took the time explaining everything glad we met today blessings

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If you’re from out of town, I would STRONGLY avoid Genesis of Schererville. They themselves admitted they don’t have their act together and did nothing to remedy the massive failure on their part. On Tuesday, I reached out to the dealership with strong interest in a Green CPO GV60 and soon after it was held for me with a Friday appointment. Throughout the week, I told them I would be coming from 275 miles (4 hours) away and intended to purchase and drive back the vehicle on the same day. The day before, I asked for the final out-the-door price ... Read More

Full review text opened.

DealerRater - Oct 24, 2026

If you’re from out of town, I would STRONGLY avoid Genesis of Schererville. They themselves admitted they don’t have their act together and did nothing to remedy the massive failure on their part. On Tuesday, I reached out to the dealership with strong interest in a Green CPO GV60 and soon after it was held for me with a Friday appointment. Throughout the week, I told them I would be coming from 275 miles (4 hours) away and intended to purchase and drive back the vehicle on the same day. The day before, I asked for the final out-the-door price so I could get a cashier's check and was repeatedly told that the request was forwarded to a manager and would be answered soon. (It wasn’t and I ended up guesstimating). Morning of, I even texted when we left and got positive confirmation. So imagine my disappointment and incredulity when I received a call while sitting in the dealership parking lot and minutes before my appointment that the car was sent away to get a scratch fixed and not available to test drive. For that long drive, all I received was a meek apology and an offer to view a completely different vehicle which was not the color or trim I wanted. We went inside and demanded to see the green GV60, which the salesperson eventually went to pick up. I test drove it and loved the car but the car wasn’t even available to be driven off the lot that day. The best they could do is drive the car to me later in the week. When it came to negotiating I demanded the car be flatbed shipped at the very least, as I did not want to pay for a stranger to add miles and wear to a freshly serviced vehicle, but their offers came nowhere close. They leaned heavily towards selling $3000 in coat protection and brake packages which I expressed firm disinterest in as a serious buyer with a cashiers check. On their second offer, they only offered half the price of the flatbed shipping and I walked out. Every apology came with a pathetic excuse (“I was off yesterday”, “we have a new used car manager”, etc.). Having a car ready for an appointment and being honest on where a car is in the process is not difficult so if this dealership can’t handle that there’s no reason to trust them with a purchase and shipping. If you’re thinking Genesis, I would try any other dealership first.

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I purchased a vehicle at Webb Chevrolet, and the sales man Dexter Stewart made the experience delightful. Dexter was patient, knowledgeable and exhibited the most kind customer service. I highly recommend Mr. Dexter Stewart if you are in the market for a vehicle.

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Promise of a loaner vehicle waiting list that never came after 2 months without truck. Missed deadlines and a Promise that vehicle would be washed before pick up. It still had greasy finger prints from service work. I was told the problem I had was not a known issue but my job lead me in to 2 mechanic shop that said it's a known issue. I'm glad to have vehicle back but not sure if my experience was a Chevy product thing or a dealership thing . This is my third Tahoe maybe last Tahoe.