Best Auto Service Department Near Chicagoland & Northwest Indiana | Webb Auto Group
Best Auto Service Department Near Chicagoland & Northwest Indiana | Webb Auto Group
Finding a service department you can actually trust — one that communicates clearly, uses the right parts, and doesn’t invent problems you don’t have — is harder than it should be. At Webb Auto Group, we’ve spent over 40 years building service departments that drivers in Chicagoland and Northwest Indiana keep coming back to, year after year.
This guide covers what makes a great auto service department, why factory-authorized service matters, and how Webb Auto Group’s six locations across Illinois and Indiana serve Chevrolet, Hyundai, and Genesis owners at every stage of ownership.
Chevy Plainfield Service
Hyundai Highland Service
Hyundai Merrillville Service
📋 In This Guide
What Makes a Great Auto Service Department?
A great service department isn’t just about turning wrenches — it’s about the entire experience. After 40+ years and six locations, here’s what we’ve found consistently matters to drivers:
🔧 Certified Technicians
Factory-trained technicians who know your specific vehicle — not generalists working off generic repair guides.
🔩 OEM Parts
Genuine manufacturer parts that meet the exact specifications your vehicle was built with — not aftermarket approximations.
📋 Clear Communication
Transparent explanations of what’s needed, what it costs, and what can wait — before any work begins.
⏱️ Respect for Your Time
Accurate time estimates, on-time delivery, and amenities — waiting area, loaner vehicles, or valet pickup — that minimize disruption.
📅 Easy Scheduling
Online scheduling, flexible appointment times, and no weeks-long waits to get a service slot for routine maintenance.
🔁 Ongoing Relationship
Service advisors who know your vehicle’s history and treat your car as well on the fifth visit as they did on the first.
Why Factory-Authorized Service Matters for Chevy, Hyundai & Genesis Owners
When your vehicle is under warranty, factory-authorized service isn’t just preferred — it’s the standard that protects your coverage. But even after your warranty expires, manufacturer-trained technicians have advantages that independent shops don’t:
- Access to technical service bulletins (TSBs) — official manufacturer guidance on known issues and repair procedures that most independent shops don’t receive
- Brand-specific diagnostic tools — equipment calibrated to your exact vehicle’s systems, not generic scanners
- Recall awareness — our service advisors are immediately notified of any open recalls on your vehicle and can handle them at no cost during every visit
- OEM parts availability — genuine GM, Hyundai, and Genesis parts sourced directly from manufacturer networks
- Warranty protection — using non-authorized service or aftermarket parts for warranty-covered repairs can jeopardize your coverage
Webb Auto Group Service Locations
🔵 Chevrolet Service
Webb Chevy Oak Lawn
9440 S Cicero Ave, Oak Lawn, IL 60453
(708) 423-9440
Serving: Oak Lawn, Chicago South Side, Evergreen Park, Alsip, Blue Island
Webb Chevy Plainfield
16140 S Lincoln Hwy, Plainfield, IL
webbchevyplainfield.com
Serving: Plainfield, Joliet, Naperville, Bolingbrook, Romeoville
🟦 Hyundai Service
Webb Hyundai Highland
9236 Indianapolis Blvd, Highland, IN
webbhyundaihighland.com
Serving: Highland, Munster, Hammond, Schererville, Dyer
Webb Hyundai Merrillville
1000 W 81st Ave, Merrillville, IN 46410
webbhyundaimerrillville.com
Serving: Merrillville, Crown Point, Valparaiso, Portage, Gary
⭐ Genesis Service
Genesis of Schererville
1000 W 81st Ave Suite 100, Merrillville, IN | genesisofschererville.com
Serving: Merrillville, Crown Point, Valparaiso, Highland, NW Indiana luxury buyers
Includes complimentary Genesis Valet Service — pickup & delivery at your home or office
Services Offered Across All Webb Auto Group Locations
| Service Type | Chevy | Hyundai | Genesis |
|---|---|---|---|
| Oil Change & Filter | ✓ | ✓ | ✓ |
| Tire Rotation & Alignment | ✓ | ✓ | ✓ |
| Brake Service | ✓ | ✓ | ✓ |
| Battery Testing & Replacement | ✓ | ✓ | ✓ |
| Warranty Repairs | ✓ | ✓ | ✓ |
| Recall Service | ✓ | ✓ | ✓ |
| Multi-Point Inspection | ✓ | ✓ | ✓ |
| Valet Pickup & Delivery | — | — | ✓ |
Why Drivers Trust Webb Auto Group
Serving Chicagoland & Northwest Indiana Since 1980
- 🏆 Webb Chevy Plainfield — Best New Car Dealer, Will County
- 🏆 Webb Hyundai Highland — Best of the Region, NW Indiana
- 🏆 Webb Hyundai Merrillville — Best of the Region, NW Indiana
- 🏆 Genesis of Schererville — Best of the Region, NW Indiana
- ✅ Webb Chevy Oak Lawn & Plainfield — GM Mark of Excellence
- ✅ All locations — BBB Accredited
Frequently Asked Questions
Does Webb Auto Group service vehicles not purchased from their stores?
Yes. Webb Auto Group service departments welcome all Chevrolet, Hyundai, and Genesis owners regardless of where the vehicle was purchased. Our factory-trained technicians can service your vehicle whether you bought it from us or not.
Can I get recall repairs done at any Webb location?
Yes — at the location that matches your vehicle’s brand. Chevy recalls at Webb Chevy Oak Lawn or Plainfield, Hyundai recalls at Webb Hyundai Highland or Merrillville, Genesis recalls at Genesis of Schererville. All recall repairs are free.
Do I need an appointment for service?
Appointments are recommended and ensure you get your preferred time slot. Walk-ins are welcome for many routine services depending on availability. Schedule online at any of our six locations or call your nearest Webb service department directly.
Are genuine OEM parts used at Webb service departments?
Yes. All Webb Auto Group service departments use genuine manufacturer-approved parts from GM, Hyundai, and Genesis respectively. OEM parts are required for warranty repairs and are strongly recommended for all service to preserve vehicle integrity and resale value.
Which Webb service location is closest to me?
Webb Chevy Oak Lawn at 9440 S Cicero Ave serves the Chicago South Side and south suburbs. Webb Chevy Plainfield at 16140 S Lincoln Hwy serves Will County and southwest suburbs. Webb Hyundai Highland at 9236 Indianapolis Blvd and Webb Hyundai Merrillville at 1000 W 81st Ave serve Northwest Indiana. Genesis of Schererville at 1000 W 81st Ave Suite 100 serves NW Indiana luxury buyers.
Find Your Nearest Webb Auto Group Service Center
Webb Auto Group has been serving the Chicagoland and Northwest Indiana communities since 1980. Whether you drive a Chevy, Hyundai, or Genesis — and whether you need an oil change, warranty repair, recall service, or major repair — there’s a Webb location ready to take care of you.
Visit webbcars.com to find your nearest location and schedule your service appointment today.
Chevy Plainfield →
Hyundai Highland →
Hyundai Merrillville →
Genesis Merrillville →
Webb Auto Group — Family Owned for Over 50 Years in Chicagoland & Northwest Indiana
Webb Auto Group is a family-owned dealership group operating six locations across Illinois and Indiana. BBB Accredited across all locations. Visit webbcars.com to find your nearest Webb service center.
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